Customer Service Consultant, Access Programs Australia Ltd. Sydney NSW. Customer Service - Call Centre (Call Centre & Customer Service). Full time. $60,000 – $64,999 per year. Solutions focused customer service role. Work with a passionate team helping build positive mental wellness. Help make a difference everyday. Calling all Customer Service Consultants in picturesque Sydney!

Are you passionate about making a tangible difference in people's lives?

Do you excel in a collaborative, supportive environment where curiosity and a willingness to learn are valued?

AccessEAP is seeking empathetic and proactive Customer Services Consultants to join their dedicated team.

Role Overview: As a Customer Services Consultant, you will be the first point of contact for our clients, providing empathetic and effective support. Your role will involve handling sensitive telephone conversations, and connecting clients with the appropriate resources or counselling services.

About AccessEAP: With over 30 years dedicated to supporting people feel their best, AccessEAP have extensive knowledge and experience working within communities across Australia. The team work hard to journey with people to find a more positive and happier state of mind. As a profit-for-purpose organisation, AccessEAP go about things differently. Work with AccessEAP and you are part of improving the mental health and wellbeing of organisations, individuals and the wider community across Sydney/Australia.

Key Responsibilities: Deliver exceptional customer service, ensuring clients feel supported and valued. Manage inbound and outbound calls with professionalism and care. Maintain accurate records and adhere to confidentiality standards. Collaborate with the team to improve service delivery and client satisfaction.

We're Looking For A strong communicator with excellent phone etiquette. Experience in customer service, preferably in a call centre or similar environment. The ability to handle multiple priorities and navigate challenging conversations. A team player with a collaborative and proactive approach. An individual who aligns with our culture of curiosity, learning, and empathy.

Why AccessEAP? Birthday Leave, Wellness Program, Flare Online Discount Vouchers, Quarterly Recognition Program, EAP Services (4 sessions per issue per year), Social Events, Group Supervision Support, A supportive environment where you can grow and make a meaningful impact. If you're eager to contribute to a workplace where employee wellbeing is a priority, and you meet the above criteria, we'd love to hear from you.

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Contact Pam Davis, pam.davis@accesseap.com.au for the position description.