Work Coordination Center (WCC) Operator, Region: Tabuk (Neom). Job Title: Work Coordination Center (WCC) Operator.

Job Overview: The WCC Operator is responsible for managing and coordinating pest control operations, including scheduling appointments, dispatching technicians, and ensuring efficient workflow within the company and at the client’s site.

Responsibilities: Receive incoming service requests from clients via phone, email, or online platforms and schedule appointments for pest control services based on availability, urgency, and service requirements. Coordinate with clients to confirm appointment details, provide service reminders, and address any special instructions or concerns related to pest control treatments. Assign pest control jobs to technicians based on skill level, location, and workload capacity, ensuring optimal utilization of resources and timely response to client requests. Provide technicians with detailed job instructions, including site-specific information, treatment protocols, and safety precautions, to facilitate successful service delivery.

Serve as the primary point of contact for communication between clients, technicians, and internal colleagues regarding pest control service requests, scheduling changes, and service updates. Maintain clear and effective communication channels to ensure that all parties are informed and updated on the status of pest control jobs and any relevant issues or developments. Monitor the progress of pest control jobs in real-time, tracking technician activity, job completion status, and any service-related issues or delays. Proactively identify and address potential scheduling conflicts, resource constraints, or operational challenges to minimize disruptions and optimize workflow efficiency.

Record and maintain accurate records of all pest control service requests, appointments, and job assignments within the company's management system or database. Generate reports on key performance metrics, such as service response times, job completion rates, and customer satisfaction scores, to evaluate performance and identify areas for improvement.

Qualifications: Bachelor's degree in facility management, business administration, or a related field preferred. Previous experience in a customer service, dispatching, or work coordination role, preferably in the pest control industry or a similar field. Strong organizational skills and attention to detail, with the ability to multitask, prioritize tasks, and manage competing priorities in a fast-paced environment. Proficiency in computer systems and software applications, including WCC software, Microsoft Office Suite, and database management tools. Detail-oriented and organized, with the ability to prioritize tasks and manage multiple projects simultaneously.

Excellent communication and interpersonal skills, with the ability to interact professionally with clients, technicians, and colleagues to resolve issues and ensure customer satisfaction. Proficiency in using computer software applications for scheduling, data entry, and communication, such as Microsoft Office, CRM systems, or dispatching software. Ability to work independently and collaboratively in a fast-paced environment. Flexibility to adapt to changing priorities and operational needs. If you have experiences in Pest Control or Facility Management and Willing to relocate to Neom.

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