IT Support Specialist, MacKillop Family Services. South Melbourne, Melbourne VIC. Help Desk & IT Support (Information & Communication Technology). Full time. Salary + Salary Packaging Entitlements.

About the role The Corporate Services program manages all financial, legal, compliance, insurance, property, payroll, vehicle fleet and information technology services for the organisation. The Information Technology Team maintains a sophisticated network of computing equipment and user protocols. There is a high level of diversity amongst the Information Technology team which is needed to meet the variety of needs and user experience. Information Technology Team are also responsible for the smooth operations of all office equipment as well as maintaining our Internet and Intranet based services.

The IT Support Specialist is primarily there to assist our workforce in gaining maximum benefit from MacKillop’s IT services. Supporting a range of desktop environments connecting to a variety of Microsoft products and applications, the role is required to problem solve and deliver satisfactory outcomes in a customer friendly manner.

This is a Permanent Full-Time opportunity based in South Melbourne, VIC within our Corporate Services / Information Technology unit. The position reports to the Service Delivery Lead.

Key Selection Criteria:

To be successful in this role, you will have: A minimum of two years of IT experience. A bachelor's degree in information systems and/or equivalent work experience or IT professional certification. Extensive knowledge in Microsoft platforms, especially Exchange Online, Active Directory, Endpoint, Teams and Defender. Fully proficient at LAN, WAN, and Wireless building, troubleshooting and testing. Please address the full Key Selection Criteria outlined in the PD as part of your application.

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Our offer: Generous Salary Packaging (helps increase your take home pay). Ongoing Career Development, Education and Training. Employee Assistance Program – free and confidential counselling, coaching and emotional support for work and personal challenges.

You must have a: Valid and current Driver’s Licence; Satisfactory Criminal History Check (paid for by MacKillop); Valid Employee Working with Children Check; Our Commitment: MacKillop celebrates and draws strength from diversity and respects the dignity of all people. Every person at MacKillop has the right to be safe and to be treated justly. We value every person’s ability, cultural or linguistic backgrounds, ethnicity, sexual orientation, gender identity, gender expression, intersex status, relationship status, religious or spiritual beliefs, socio-economic status, and age.

It is our goal that MacKillop Family Services continues to evolve as a culturally safe, culturally competent, and welcoming organisation to Aboriginal and Torres Strait Islander children, young people, families, and communities.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply for this position.

Shortlisting for this position may commence immediately so please submit your application as soon as possible.

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For more information, Contact: James Chang at James.Chang@mackillop.org.au