Customer Service Consultant (12 Month Parental Leave Contract), Intertek. Sydney NSW. Customer Service - Call Centre (Call Centre & Customer Service). Full time. Using technical expertise and a strong customer focus to ensure the very best online-store user experience, with excellent service and customer education.

Responsibilities: Resolving, in first contact, customer enquiries received by phone, email and/or chat. Owning complex issues to resolution, with regular progress updates to customer/s. Promoting the benefits of using the online store, helping customers to self-serve for future purchases. Keeping up-to-date with Industry changes to understand how Intertek Inform  products/services meet customer needs.

Identifying opportunities for new solutions and referring qualified leads from customers to Sales. Knowing when online/contact activity may impact other customers and acting quickly with stakeholders to inform & resolve. Achieving, or exceeding, agreed KPIs so overall team goals are met for the best customer experience possible. Processing back-office, or other customer-focused, duties to ensure customer SLAs are met or exceeded. Actively contributing to regular team meetings and regularly attending company-wide information/training sessions.

Your Experience Customer Service Inbound Contact Centre (Email/Online Chat, as well as Phone), Salesforce, Data Entry, MS Office Basic or higher (MS Word, Excel & PowerPoint). ISO 9000/ISO 9001 [Desirable]. What you bring. Working with People. Writing & Interpreting. Learning & Research. Delivering Results & Meeting Customer Expectations.

Following Instructions & Procedures, Adapting & Responding to Change, Coping with Pressures & Setbacks, Achieving Personal Work Goals & Objectives, You can enjoy, A salary package commensurate with experience. Access to employee benefits program. Corporate health insurance plans. Employee assistance program. Opportunity to grow your capability in other programs. Great exposure to clients.

Intertek is an Equal Opportunity employer and it is our Company’s policy to employ suitably qualified or experienced persons without discrimination against any employee or applicant for employment due to their ancestry, age, disability, genetic information, gender, gender identity, national origin, race, religion, sexual orientation, or any other protected group status.

We recognize and respect the value and contribution that individuals of different backgrounds, cultures, and perspectives bring to our organization and we are committed to providing a positive, safe and inclusive work environment for everyone in our diverse and talented team.

Intertek is also committed to ensuring our recruitment process is fair, equitable and accessible for people from all backgrounds. Aboriginal and/or Torres Strait Islander peoples are strongly encouraged to apply for our vacancies. If you have any questions in relation to our recruitment process,

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Email us at: Australasia.Careers@intertek.com