Senior Reservationist and Revenue Manager, Luxury Guesthouse and Boutique Hotel Collection, Sea Point & Three Anchor Bay, Atlantic Seaboard. Company Name: TrudyQ Consulting. This award-winning hospitality service provider has an opportunity available for a Senior Reservationist & Revenue Manager to join their exclusive collection of Guesthouses & Apartment Collection in Cape Town.

Minimum Requirements: Matric qualification. Relevant Qualification in Hospitality/Tourism (preferable). Sound understanding of revenue and yield management principles. 3- 5 years’ experience within a 4*/5* Guesthouse/Boutique Hotel or Hotel Group. Basic accounting skills with strong administrative skills. Computer literate | MS Office and Semper Property Management System. Excellent command of English, multilingual proficiency beneficial. Flexibility to work weekends, holidays, and varied shifts. Own reliable transport (Own transport and valid drivers’ license will be advantageous).

Key Responsibilities: Plan and organize daily work schedules effectively. Process member-specific tasks accurately, including rooming lists, handovers, and daily banking reports. Assist customers in choosing the right services or accommodations based on their needs. Create bookings in Semper (PMS) following prescribed procedures, ensuring accurate billing instructions. Update all channel bookings with correct information. Provide and maintain reports and records of all guests/groups during and after their stay. Manage escalated queries related to reservations. Maintain accurate and up-to-date reservation records. Provide information about rates, availability, and special packages. Process payments and provide receipts. Achieving monthly revenue targets set by management. Ensure ongoing benchmarking and research on competitors. Manage all daily/weekly & monthly reporting processes. Demonstrate strong team support and collaboration among co-workers.

Stay informed about all Guest House Collection & Apartment activities and offerings to upsell experiences to guests. In return this opportunity offers permanent employment with a Guaranteed CTC Salary & Quarterly Incentive Structure.

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Contact Trudy Quarmby: 0847864301