We are expanding our customer service team and looking for enthusiastic individuals to join us as Call Center Associates. The Call Center Associates will be responsible for providing exceptional customer service and support through inbound and outbound calls.

Key Responsibilities:

Answer incoming calls and respond to customer inquiries in a professional and friendly manner.

Provide information about products, services, and promotions.

Assist customers with order placement, tracking, and issue resolution.

Make outbound calls for follow-ups, surveys, and promotions.

Navigate computer systems to access and update customer information.

Collaborate with team members to achieve customer service goals.

Meet and exceed performance targets and key performance indicators (KPIs)

Follow company Scripts and guidelines for effective communication. Handle and resolve customer complaints and issues with empathy and professionalism.

Requirements: Previous experience in a call center or customer service role is preferred. Strong communication and interpersonal skills. Ability to handle a high volume of calls in a fast-paced environment. Proficiency in computer systems and data entry. Excellent problem-solving and multitasking abilities. Positive attitude and willingness to learn. High school diploma or equivalent

Benefits: Competitive hourly wage plus performance-based incentives. Opportunities for career development and advancement. Positive and collaborative work environment. Health insurance and other benefits. How to Apply: Please submit your resume and a cover letter detailing your relevant experience and why you are the right fit for this position. We look forward to reviewing your application. Salary: 3500 Dhs.

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Contact Email: hralishaqureshi@gmail.com