We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation.

Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities: Perform all check-in and check-out tasks. Manage online and phone reservations. Inform customers about payment methods and verify their credit card data

Register guests collecting necessary information (like contact details and exact dates of their stay). Welcome guests upon their arrival and assign rooms. Provide information about our hotel, available rooms, rates and amenities. Respond to clients’ complaints in a timely and professional manner. Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs. Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests. Upsell additional facilities and services, when appropriate. Maintain updated records of bookings and payments.

Requirements and skills: Work experience as a Hotel Front Desk Agent, Receptionist or similar role. Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS. Understanding of how travel planning websites operate, like Booking and TripAdvisor. Customer service attitude. Excellent communication and organizational skills.

An Important Announcement from (jobscoin.com) for jobs seekers and employers.

Do not pay any type of payment to get the job or hire someone. We are just sharing jobs from multiple sources and we are not responsible for any type of scam.

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Email: info@newdubaijob.com