German Speaking Customer Service Advisor, Other, Johannesburg. Company Name: Surgo HR & Training.

Our client's best-in-class business services enable their customers to yield optimum results. They combine unique technology, data and analytics competencies to provide a range of digitally enabled business services and solutions to a global client base, igniting efficiency, ensuring stability, introducing simplicity and enhancing effectiveness.

Our client is recruiting for a German Speaking Customer Service Advisor to service their clients worldwide. Their highly engaged environment displays the passion to create a great place for our people to work, and it is teamwork that drives their success.

Essential Functions: Take multichannel calls/email/social platforms and provide accurate, satisfactory answers to their queries and concerns. De-escalate situations involving dissatisfied customers, offering patient assistance and support. Call clients and customers to inform them about the companys new products, services, and policies. Guide callers through troubleshooting, navigating the company site or using the products or services. Review customer or client accounts, providing updates and information about billing, shipping, warranties, and other account items. Collaborate with other call center professionals to improve customer service. Well versed in complaints management.

Education and Experience Requirements: Grade 11 or Matric. Must be well versed in both German and English (Speak, Read and Write). Must have previous exposure to the UK/USA/Australian market. Computer Literacy.

Job Knowledge and Skills Required: Knowledge on the related systems. Team Player. Communication Skills (Written and Verbal bilingual English and German). Analytical Skills. Strong diligence and ability to multitask. B2 German Proficiency Level  Salary: Between R15,000 and R20,000. Location: Johannesburg, Gauteng.

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Email: recruitment@surgo.co.za