Logistics – Customer Service Desk Controller, Other, South Suburbs. Company Name: South African Inland Logistics CC

Transport logistics and warehousing company based in Durban requires the services of a Customer Service Desk Controller. Providing excellent customer service is essential in this position.

Duties & Responsibilities: Overall accountability for the logistics function, ensuring customer’s expectations and drivers are correctly instructed to carry out successful and efficient deliveries. Manage current customer accounts within the respective Business units. Coordinate delivery schedules with the Execution Desk. Provide shipment rate quotations for customers and set up shipments as required by customers. Processing of customer instructions and invoicing accurately and quickly via the company’s fleet management software.

Ensure all fleet operation activities are entered accurately and efficiently via the company’s fleet management software live. Excellent multitasking skills within the workspace as well as computer software programs. Tracking status updates to customers via WhatsApp, email and or telephone. Provide exceptional customer service to customers and carriers. Solve customer and carrier problems and help resolve issues.

Answer telephone for customer inquiries, responding to calls within remit of responsibility professionally and efficiently. Manage third party suppliers such as depots, shipping lines and logistic service. Monitoring and evaluating Sales Performance and Business Unit Target. Recognise and work within the winning behaviours of the organisation and display high standards of integrity and professionalism. Always maintain Health and Safety at Workplace. General logistics, administrative and any other ad hoc duties.

Responsible to deliver on all Key Performance Areas.

Desired Experience & Qualification: Grade 12 qualification / Relevant tertiary qualification advantageous. 2 - 5 years relevant working experience in a supply chain, sales, logistics and transport and dealing with customers. Experience with exports and imports advantageous. Computer literacy (required). Advance proficiency and working knowledge of Microsoft Excel spreadsheets. Customer service orientated. Excellent Planning and Organizing Skills. Excellent time management skills. High quality written and verbal communication skills.

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