Temp Spa Receptionist & Reservations Coordinator – Iconic Wine Estate – Stellenbosch, Cape Winelands. Company Name: Recruitment Unlimited. Maternity Cover – Oct 2023 – Feb / March 2024.

My client is looking for an experienced Spa Receptionist & Reservations Coordinator who will be responsible for delivering a variety of spa services and responding to relevant guests’ queries, needs and expectations. This person will also be handling all reservations, inquiries and cancellations in an attentive, courteous and efficient manner for their award-winning fine dining restaurant.

Appointment Requirements: Grade 12 Min 2-3 years’ experience in reservations/admin & spa receptionist. Excellent phone etiquette & English communication skills. Ability to work independently and under pressure. Ability to use MS office package to process and store information.

Advantageous: Relevant diploma in aesthetics, experience with Shedul Spa reservations system and Dineplan, knowledge of beauty products. Excellent multitasking, organisational skills. Ability to maintain a professional working relationship with all departments. Comfortable in dealing with very distinguished clientele. Personal and professional fortitude. Well-presented and pristine appearance.

KPA’S, SPA. Greeting, guiding, interacting and accompany guests; Reception duties – telephone calls, service to walk-ins, answering questions, providing information; Scheduling of appointments and process payments; Promote services, discounts and products; Manage guest feedback; Keeping guest records & other administrative duties; Processing and packaging online sales.

Restaurant: Handle & confirm all reservations & events enquiries; Manage quotes, invoices and payments; Coordinate with the Front Office team with regards to guest needs; Coordinate with Events Coordinators on event enquiries and scheduled events.

Pre-arrival confirmations/cancellations with guests, Head Chef and Manager; Handle deposit payments. Working hours:  09h00 – 18h00 / 5 days on, 2days off / 1 weekend off per month. Competitive market-related salary on offer.

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