Client Services Administrator - Life Insurance

Client Services Administrator

Excellent opportunity for experienced Client Services Administrator to take up a challenging position with market leading financial services company based in the IFSC

Key responsibilities:

    To provide an excellent Customer Experience to all our customers
    To find solutions and resolutions to all customer queries on a “right first time” basis.
    To coordinate and own multiple requests for information which are referred to other areas of the company and manage customer expectations.
    To proactively assist colleagues through providing front line support to all Customer Groups
    To provide a professional, warm, friendly and helpful service, keeping the customer informed at all times.
    To proactively contribute to our aim of providing a streamlined and comprehensive service to all our Customer Groups.
    To log all queries received onto a tracking system and pro-actively track/monitor these cases.
    To return calls to customers with information when you say you will.
    To constantly adhere to service level agreements.
    To work with team mates to ensure the team’s performance targets are achieved consistently, taking corrective action where appropriate.
    To proactively take part in Team meetings, putting forward your own opinions and suggestions aimed to improve the Customer Experience.
    To participate in team building initiatives and /or procedures by offering input.
    To keep Supervisor updated on any issues/ideas/suggestions including how service levels can be further improved.

Requirements:

    Minimum of 2 years experience in a client focused position
    Ideally you will have exposure to the Life Insurance sector
    Target driven

 

For information on this and similar roles contact Brendan on 01 400 35 14


Location           Dublin City Centre
Payment         Excellent package on offer
Category         Accountancy / Finance, Banking / Insurance, Financial Services.
Terms         Permanent, Full-time
Last updated         30/08/2013
Contact         Brendan Carrigan

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Email: brendan@approachpeople.com