Maintain a current and thorough knowledge of all housekeeping systems.

Assign tasks/rooms to the Housekeeping staff and show presence on the ‘floors’.

Ensure maintenance of the equipment used by the employees and ensure that it is cleaned and stored correctly.

Ensure that all vacuuming, polishing, carpet care, general cleaning is done in a professional manner and according to established schedules.

Open and close the shift and ensure effective shift hand over.

Prioritise arrival rooms.

Liaise with Front Office for guest and hotel requirements.

Ensure guest valet is processed and delivered in a timely manner.

Co-ordinate special projects (e.g. site rooms, vermin control, window and carpet cleaning, room inventories)

Manage all special requests made by guests

Ensure consistency within the department

Manage lost property for the hotel.

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