Assistant to the Debt Counselor, Goodwood, Northern Suburbs. Company Name: DC Experts. Debt Counselor Assistant - Senior Administrator Level. We are industry leaders in the Debt Review space, and one of the top 5 large national debt review companies in SA, as voted by our industry peers and consumers, for the past 5 consecutive years. Our mission is to assist financially stressed South African consumers achieve financial freedom whilst providing unsurpassed service and support.
We are looking to appoint a highly skilled and experienced Debt Counselor Assistant. The position is at senior administrator level. The main focus of the role is to act as the liaison between the DC and all the admin support teams, to support the debt counselor with the full administrative function throughout the debt review cycle.
The criteria for the role includes: Minimum Matric or equivalent qualification. A Post Matric qualification and/or debt counselor certification is advantageous. Good communication skills and an excellent telephonic manner, with the ability to build rapport quickly and handle complex queries efficiently. High EQ as evidenced in the ability to handle conflict resolution and navigate multidimensional team dynamics. Min 3 years experience in a debt review environment. Exposure to the FinWise platform and proficiency in MS Office Suite essential. Fluency in English plus any other official language/s. Excellent work ethic. Driven and motivated by customer excellence.
The outputs of the role includes, but is not limited to: Taking and executing instructions from the debt counselor and reporting daily, weekly, monthly on the progress of the assigned tasks directly to the debt counselor. Dealing with client queries such as obtaining updated balances from credit providers and providing feedback as required. Attending to queries that needs to be addressed with the credit providers, clients and admin team members in order to resolve matters as quickly as possible. Deal with bank terminations ensuring that terminated accounts are reinstated and feedback given to relevant team members. Obtaining paid up letters from credit providers for clearances due to be issued. Attending to incoming calls from credit providers, ensuring that their queries are attended to within a reasonable time frame as per company guidelines. Updating clients on any changes on their portfolio. Checking of court orders and ensuring we are distributing in line with this. Annual client reviews. General adhoc-admin duties related to the debt review process.
On offer is a career in the exciting debt review space, a negotiable market related salary and the opportunity to be part of a winning team. If you meet all of the above criteria, please submit a detailed CV, your minimum salary expectation and the earliest date you’re available to start.
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Email to: Websupport@dcexperts.co.za