The field service coordinator organizes the activities of our service technicians that are working on site. As a field service coordinator, your job duties include dispatching personnel to the customer’s job site, communicating with clients, and providing guidance to the field service techs.

Job Duties

• Maintaining records of customer interactions, including notes on services performed and follow-up calls made to ensure satisfaction with results

• Coordinating with Customers to schedule maintenance or repair requests

• Coordinating with Field Technicians to schedule maintenance or repair requests

• Schedule and manage preventative maintenance, installations, and emergency calls while prioritizing the work as appropriate in any given day;

• Assist Field Service team to meet published baseline measurements and KPI’s;

• Following up with clients after service has been provided to ensure satisfaction with the service provided

• Preparing Quotes according to the needs of client companies

• Ensuring service-related information is correctly entered in the database

• Providing required Spare parts to technicians

• Accurately maintain, keep and file all service-related documentation

• Create and maintain accurate documentation of all processes within their job duties;

• Coordinating with clients to determine service requirements and scheduling appointments

• Other related duties as required by Management;

Requirements:• Proficient in Microsoft Office Suite;

• Strong organizational skills;

• Account Management/Administration experience

• Computer literate (Microsoft packages)

• Flexible and willing to work as part of a team

• Good verbal and written communication skills

• Self-starter with a pro-active, can-do approach

• Results orientated

Desirable:

• Experienced Tally user

• Relevant experience in Account Management within a field service environmen

• A keen interest in technology .

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