Travel Reservations Consultant, Century City, Cape Town, Company Name: 121 BPO. Reservations Consultant.

Main purpose of the role: The post holder will ensure the high levels of service are maintained. They will handle calls and emails from agents and provide a friendly & informative service when booking holidays. Experience in a similar Sales or Reservations role in the Travel industry is preferable. Reports to: Head of Sales.

Key Responsibilities: Dealing with enquiries and to sell holidays. Turning enquiries into bookings. To offer suitable packages and ancillaries within the requirements. To maintain a high level of customer service at all times .To achieve monthly sales targets. To use personal travel experience and product knowledge to sell appropriate holidays. To follow up on all enquiries made. Cross-selling to alternative holidays. To undertake any other duties or projects commensurate within the nature of the role.

Personal Qualities/Skills: Experience using a GDS, preferably Galileo. Excellent geographical knowledge and experience in a sales/travel environment. The ability to communicate effectively both written and verbally. To have a professional manner. To have a passion for travel. To have a basic knowledge of standard PC systems (full training will be given on in-house systems). Basic knowledge of ABTA/ATOL regulations. Excellent time management skills. Ability to work under pressure and independently. Organisational skills and ability to multi-task. Proactive & enthusiastic. Supportive. Team player. The person should be fully vaccinated. (Covid 19) & all vaccinations must be up to date.

The person must have a valid matric certificate. Tertiary Qualification in the Travel & Tourism Industry. Hours: Mon-Fri 9:00-18:00 + Saturday 10:00-17:00 (rotational basis). Salary: R24 000.00.

Note that only short-listed candidates will be contacted.

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Send all CVs to: brent@121bposervices.co.za and judy@121bposervices.co.za