IT Support Technician• Installing and configuring computer hardware, operating systems and applications

• Monitoring and proactively maintaining computer systems and networks

• Replacing parts as required

• Troubleshooting system and network problems and diagnosing and solving hardware or software faults

• Responding within agreed time limits to call-outs

• Working continuously on a task until completion (or referral to third parties, if appropriate)

• Talking staff or clients through a series of actions, either face-to-face or over the telephone, to

help set up systems or resolve issues

• Rapidly establishing a good working relationship with colleagues, customers and other

professionals, such as software developers

• Setting up new users’ accounts and profiles and dealing with password issues

• Providing support, including procedural documentation and relevant reports

• Following diagrams and written instructions to repair a fault or set up a system

• Supporting the roll-out of new applications or updates

• Testing and evaluating new technology

• Maintaining documentation and hardware/software registers

• Set up workstations with computers and necessary peripheral devices (routers, printers etc.)

• Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality

• Develop and maintain local networks in ways that optimize performance

• Ensure security and privacy of networks and computer systems

• Provide orientation and guidance to users on how to operate new software and computer equipment

• Organize and schedule upgrades and maintenance without deterring others from completing their work

• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)

• Maintain records/logs of repairs and fixes and maintenance schedule

• Identify computer or network equipment shortages and place orders

• Maintain and Troubleshoot CCTV.

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