T1 IT Helpdesk Engineer, Port Elizabeth, Eastern Cape. Company Name: Zenzero. We are looking for suitable qualified and experienced T1 Helpdesk Engineers to join our team basked in Port Elizabeth. The successful candidate should hold a relevant Diploma/ Degree or MS Certification. You should also have 2+ years experience in a service desk position.

You need to be able to effectively communicate in English as you would be dealing with UK based clients. Experience working in the UK market would be an added advantage.

The following skills are essential to the role: Experience working with a Managed Service Provider or helpdesk environment. Proficient in supporting Microsoft Windows Desktop Operating Systems. Microsoft/Office 365 Administration Experience. Basic Administration of Windows Server Operating Systems. Cyber Security Awareness. Have experience of Helpdesk ticketing systems. Networking experience, including Switching, Routing, Firewalls and Wireless technologies; Virtualisation technologies. Microsoft Azure Cloud Platform.

The main responsibilities of the role include: Work as part of the Helpdesk support team to handle first line calls and tickets in line with agreed customer SLA’s. Recording of solutions to client issues through our helpdesk ticketing systems and knowledge base.

Ensure customer systems documentation is updated to reflect any changes made as part of the day-to-day helpdesk operation. The salary is negotiable, based on experience.

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Email your updated CV to: nikita.paterson@zenzero.co.uk