IT Support Technician Installing and configuring computer hardware, operating systems and applications. Monitoring and proactively maintaining computer systems and networks. Replacing parts as required. Troubleshooting system and network problems and diagnosing and solving hardware or software faults. Responding within agreed time limits to call-outs. Working continuously on a task until completion (or referral to third parties, if appropriate). Talking to staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.

Rapidly establishing a good working relationship with colleagues, customers, and other professionals, such as software developers. Setting up new users’ accounts and profiles and dealing with password issues. Providing support, including procedural documentation and relevant reports. Following diagrams and written instructions to repair a fault or set up a system. Supporting the roll-out of new applications or updates.

Testing and evaluating new technology. Maintaining documentation and hardware/software registers. Set up workstations with computers and necessary peripheral devices (routers, printers, etc.) Check computer hardware (HDD, mouses, keyboards, etc.) to ensure functionality. Develop and maintain local networks in ways that optimize performance.

Ensure security and privacy of networks and computer systems. Provide orientation and guidance to users on how to operate new software and computer equipment. Organize and schedule upgrades and maintenance without deterring others from completing their work. Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.)

Maintain records/logs of repairs and fixes and maintenance schedule. Identify computer or network equipment shortages and place orders. Maintain and Troubleshoot CCTV.

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