Senior Business Analyst: Customer Experience, Sma, Kensington, Johannesburg. Company Name: Isilumko Staffing. Senior Business Analyst: Customer Experience, Small Business or Business Banking experience needed.

Job Purpose: To identify pain points, understand root cause, innovate, define solutions, and drive changes to conclusion. Work with existing squads to drive changes to conclusion. Mentor junior staff on the journey.

Job Responsibilities: Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Client. Implement business change initiatives by introducing; managing; making (people change; technological change; process change) happen and keeping Management Information updated. Monitor for continuous improvement by observation, analysing data and providing ongoing feedback.

Contribute to updates of standards; policies and procedures by meeting with respective stakeholders; agreeing and recommending changes and sending emails confirming the enhancements. Provide innovative solutions for updating processes by defining procedures and facilitating workshops with stakeholders. Identify cost/time/quality/risk aspects of the business issue by investigating the business benefits or problems. Manage internal and external stakeholders by regular meetings and agreeing deliverables.

Support the achievement of the business strategy; objectives and values by reviewing Client and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.

Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.

Essential Qualifications - NQF Level, Matric / Grade 12 / National Senior Certificate. Advanced Diplomas/National 1st Degrees. Minimum Experience Level. 5-10 years’ experience in project environment, business knowledge ideally in Client and Relationship banking (business banking and small businesses). Technical / Professional Knowledge. CX (preferred but not required)

Business analysis, Process reengineering, Agile methodology, Principles of financial management, Cluster Specific Operational Knowledge, Project management principles and methodologies.

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Communication will only be with shortlisted candidates: jino.swart@isilumko.co.za