Destination Specialist, Brooklyn, Cape Town. Company Name: Private Safaris. Requirements: Experience working with Southern African products. Tourplan knowledge is preferable not a must. DMC (Destination Management Company) experience.

Job Purpose: To successfully quote profitable tour products for existing as well as new clients. Key Responsibilities: Secure business and effectively cost products. Understand the market and margin control. Build up and maintain agent/supplier relationships. Source new products. Develop own sales strategy to secure more business through existing and new agents. Work closely with the team to achieve goals. Quote and design successful, creative itineraries and proposals for all markets related to all groups and FIT requests.

Capture all bookings from start to finish in Tourplan. Negotiate with suppliers for better rates, cancellation policies, and FOCs. Find new suppliers that offer a good service and better rates. Follow up on quotes that have been sent out. Successfully run groups / FIT bookings. Compile all travel documentation and welcome packs. Handling the 24hour emergency phone. Prepare guide documentation and a brief guide before the travel date. Work closely with tour guides whilst on tour.

Regularly pass on customer feedback to the Product/Reservations team. Call clients upon arrival in the country and check on their wellbeing throughout. Communicate any tour/excursion changes in writing to the agent and verbally to the client. Resolve any client issues whilst in-country. Offer, sell, book, and invoice additional excursions/tours to clients in the country. Conduct at times in-person briefings with clients (e.g. VIP clients or consult with the clients to facilitate excursion). Instruct debtors to raise an invoice. Reconcile supplier invoices for processing. Assist debtor clerk with invoicing / collection queries.

Reconcile tour guide expense sheets on completion of tours/check guide salary invoices. Participate in supplier training and workshops. Reduce the transaction turnaround time. Demonstrate good communication skills and customer care. Stay current on events and changes in suppliers/products. Travel on educational and familiarization trips.

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Forward CV to: Hr.za@privatesafaris.com