We are currently looking for Regional Service Coordinator. The Regional Service Coordinator is responsible for responding to client requests and initiating the appropriate response. Act as the customer liaison contact for service-related queries. The Regional Service Coordinator MEA should also support coordinating the jobs within the region where required.

Detailed tasks specification: To update the Head of Field Service on all matters, issues, and activities. To adhere to & comply with all Global PrimeServ Policies, Processes & Guidelines. Allocating Jobs to Engineers. Monitoring common mail for all service-related inquiries. Distribute the workload evenly and efficiently. Providing complete information regarding Manpower to the Order management team. Actively engage with other MAN hubs and coordinate monthly meetings with Region MEA.

Follow up with reporting of KPIs for MEA region (e.g. FS utilization). Provide technical support to the customers in collaboration with SM and another service team. Ensuring tasks are entered accurately into SEPS and Cloud4Service for Dubai pools. Invoices and overdue follow-up for service-related jobs. Ensuring timely response to customers. Liaising with different departments, sales support, and finance for Job execution. Ensure quotes are i.a.w. scope of work in terms of price and time and submit an offer to the customer. Follow up with customer and negotiate final terms. Monitor performance of the project with internal departments. Receive complete reports on time and check timesheets and claims before submission. Follow up of quotation list with international customers.

Pro-active sales and marketing activities with international customers and MAN hubs. Support in planning PrimeServ Care and training requirements to fulfill service needs. Support region MEA to plan and coordinate service jobs where required. Report and support to achieve set KPIs for the service department. The service coordinator MEA is responsible for the service planning for both Segments and works in collaboration with the technical service manager. Where required, the service coordinator MEA proactively supports the IGCs in the MEA region to coordinate the service jobs.

Accept incoming queries, Determine the level of service, Confirm the scope of work, and Arrange Quote. Performs other duties as assigned.

You can help us with these qualifications: University Degree (preferably technical degree). Approximately 5 -10 years of experience in a high-level position in a technical department. Detailed understanding of the business on both technical and commercial levels. Client orientation. Be fast in response to clients' demands. Solution-oriented mindset. Proficiency in Microsoft Office packages (Outlook, Powerpoint, Word, Excel)

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Kindly send CV to manhr-uae@man-es.com