Customer Relationship Manager, Sandton, Johannesburg. Customer Relationship manager – Luxury Retail. Our client, a market leader in Luxury is seeking to employ a CRM at their Sandton Store.

The Client Relations Manager is a key position within the Client Engagement Department at  our client, which aims at building, enhancing and developing further the relations between the Brand and its clients, at all touch points of the customer engagement journey –including, but not limited to, the brick-and-mortar store environment.

Specific responsibilities include: In line with the brand and company’s strategy and reflecting the local   ambition, s/he works together with Retail and directly with the Store to develop, retain and upgrade, mainly, existing. S/he understands the strategy and translates it into effective day-to-day operational actions that can be efficiently embraced and put into action by the Client Advisors in Stores.

S/he is responsible for developing and deploying engagement communications with Stores, such as morning briefs and newsletters; and for Clients, through specific call-to-action messages that can be delivered in form of phone calls, mails and/or selling scripts, etc. for clienteling engagement. In conjunction with CRM and Campaign Management teams, s/he digests key consumer insights to empower Client Advisors and fuel Clienteling actions in, and by stores. Contextualizes global directions into sound local operational actions.

S/he helps navigate Stores with client OTOs, coaching Store Staff and supporting them to achieve specific target KPIs. Works in synch with Retail, to align on activities and goals, works closely with MD, delivering the voice of the client to enhance buying.

 Professional experience and qualifications: High communications skills, both written and verbal forms, Base digital literacy and CRM knowhow

Experience in customer-related or hospitality-related businesses or functions

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