Job Description: Answer incoming calls and respond to customers’ emails. Management and resolve customer complaints. Fix an appointment with the customer and schedule in the system. Share price quotation with the customer and follow up for approval. Respond to all customer communications such as email, chat, etc. promptly. Obtain customer feedback and record it.

Follow up with customer for payment. Track record for pending works agreed with the customer until completion. Coordination with concierge and finance for payment collection. Coordination with supervisors, team leaders, and technicians for smooth operation. Sell products and place customer orders in the computer system

Identify and escalate issues to supervisors. Provide product and service information to customers. Research required information using available resources. Research, identify and resolve customer complaints using applicable software.

Process orders, forms, and applications. Route calls to appropriate resources. Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls.

Follow up customer calls where necessary. Upsell products and services. Complete call logs and reports. Other duties as assigned.

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