Urgently hiring

Telephone Operator Duties And Responsibilities: Answers incoming calls.

Directs call to guest rooms, staff, or departments through the switchboard or PBX system.

Places outgoing calls.

Receives guest messages and delivers the same to the guest.

Logs all wake-up call requests and performs wake-up call services. wake-up call services.

Understand the telephone operator board or PBX switchboard operations.

Knows what action to take when an emergency call is required.

Assists in reporting telephone equipment or service complaints and problems.

Following telephone etiquette.

Trains or assists with training new telephone operators in the performance of job duties.

To be fully aware of and adhere to health and safety, fire and bomb threat procedures.

Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well.

Must be polite while answering the phone.

Open and close telephone functionality on the hotel front office software.

Keep records of calls placed and received by all departments and record the call charges.

The update directory information on the front office software.

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