As a Housekeeping-Order Taker, you will be responsible for performing the following tasks to the highest standards:

Handle team member and guest requests by delegating to the appropriate individuals and follow up to ensure department and hotel standards are met

Maintain the computerized Work Order System. This requires logging and recording all service requests, implementation, distribution, and closing of all Work Orders

Ensure vacant/ready rooms are available to the Front Office through coordination with the Floor Supervisor team

Responds to all emergency call which includes monitoring the alarm system

Dispatching and directing the proper crafts to the location, notifying other departments and the alarm-company of the situation

Coordinate and control all office traffic

Present a positive, professional, and courteous image, to ensure guest satisfaction

Maintain the brand’s high quality standards

Ability to remain calm and perform all essential functions during emergency situations

Maintain control of Guest Supplies, prepare the needed supplies for requisitions and handle lost and found.

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