Core Responsibilities: Describes product features and benefits; demonstrates the use and handling of the product

Educates clients on brands quality standards and specifications

Advises customers on product ranges best suited to their needs; Answers customers’ queries to help them make a decision on the purchase

Provides information to customers on warranties, features, specifications, maintenance and care of products.

Ensures customers’ needs are met, complaints are resolved (or escalated) and customer service provided is of exceptional standard

Maintains awareness of new product launches, promotional events and sales

Achieves sales targets by using sales techniques, up-selling and cross selling

Ensures promotions and pricing are accurate and in line with company standards and policies

Computes sale prices and discounts as applicable; Maintains sales records

Receives and processes cash, changes and credit payments and generates invoices and receipts

Operates as a cashier and be consistently accurate in money handling (in case applicable)

Follows the store’s after sales processes and ensures full adherence to repair/return policies and procedures

Adheres to loss prevention, inventory controls and standard operating procedures of the company

Provides assistance in store merchandising in product placement and arrangement

Ensures the highest standards of housekeeping standards and grooming etiquettes are maintained in store at all times.

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