Telephone calls are picked up within 3 rings.

Standard phrases always used.

Trunk calls have been properly accounted for and charged to maximum revenue.

Summery sheets are checked and sent to the night auditor on time and a complete co-relation of summary sheet with vouchers.

Telephone department room is updated on Executive numbers as to provide information if the caller is identifiable

House directory extensions are up to date

Guest complaints are handled diplomatically so as to uphold image and ensure guest satisfaction

Operators are well versed with house directory official extensions with names of officials.

Telephone staff follows all systems and procedures

No guest complaints are received on wake-up calls/Coffee Tea orders that are requested

Operators give long distance calls promptly and correctly to the guests

Local calls are properly accounted for and charged to the guests

Faulty telephones are promptly attended by complaining to the maintenance without causing inconvenience to the guests

Check on telephone equipment on periodic basis

Brief staff about the group arrivals and VIP movement

Ensure that the lists of offices and residential addresses and telephone numbers of all personnel is available for reference

Keep abreast on hotel products and services as well as on tourist and business traveling information that may be of any interest to our guests.

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