Remote Working Customer Support Agent, Other, Johannesburg. As the new world of work sets in, Surgo offers you an opportunity to work from home, for a company that respects your freedom of opinion; a team dynamic of empathy as well as support and ample growth within the organization. Do you think you have what it takes? Become a SURGONIAN today and join our dynamic team!

We are looking for a dynamic remote Customer Support Agent-based in Johannesburg to join our team.

Personal attributes: Honest, Accountable and Responsible, Respectful, High level of integrity, Open and transparent.

The role as Customer Support Specialist: Maintain a positive, empathetic, and professional attitude toward customers. Respond promptly to customer inquiries. Communicate with customers through various channels. Acknowledge and resolve customer complaints. Ensure customer satisfaction and provide professional customer support. Scoping, Troubleshooting. Resolve customer queries via phone, chat, email, and ticketing. Previous experience on platforms like Zendesk and Slack would be an advantage.

Requirements: Fluent in English (spoken and written). National Senior Certificate. 1 to 2 years of customer service experience essential. Clear Criminal Record. Previous Call Centre experience will be an advantage. Resident in Johannesburg.

Benefits: Salary R8000 plus shift allowance. Laptop and Wi-Fi dongle provided.

Working hours: 24-hour rotational shifts (closed between 23:00 and 06:00 during lockdown).

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Should you require any additional information give us a call on: 0210125566