IT Support Technician (Helpdesk), Other, Cape Town. At Surgo, our philosophy is: Teamwork makes the dream work! Our management team practices and upholds the lessons of Ubutu while still delivering against the odds we are faced. We offer the opportunity to work from the privacy of your own home, while providing all the necessary equipment to see you succeed and thrive in our organization. What are you waiting for? Kick start your career and join our dream team!
Surgo manages a wide range of Outsourcing functions, including Customer Support, HR Outsourcing, RPO, Payroll Processing, IR Management, Administration, Training and more!
This is your opportunity to become part of a winning team, we are currently seeking the following skills in the IT Support Technician field.
Provide assistance to our company and all Employees and Users on queries logged within the given SLA
Queries can range from Hardware, Software all the way to 3rd party services
Use MS SQL to investigate more complex queries. If queries are not resolved, it's escalated to or IT department for action
Ensure systems remain secure and protection of information is adhered to at all times
Provide monthly reports on information security compliance results (data breaches, threats, phishing attacks)
Provide Management with immediate reports on staff noncompliance to Information Security requirements
Minimum requirements: Grade 12. Min A+ and N+ Certification. 2 3 years experience in a similar role. Proven ability to Troubleshoot. Accounting knowledge (advantageous). Own vehicle and valid drivers' license.
Working hours: Shift work in a 24/7 environment (ability for overtime when needed).
Salary: R12 000 R15 000
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Should you require any additional information give us a call on: 0210125566