Quality Assurance Officer, Sandton, Johannesburg. SURGO manages a wide range of Outsourcing functions, including Customer Support, HR Outsourcing, RPO, Payroll Processing, IR Management, Administration, Training and more.

We are recruiting for an experienced QA Assurance Officer to join our fast-growing team. The position does require you to work shifts.

You will be responsible for: Ensuring smooth functioning of QA to meet business, internal and certification requirements; this involves gathering client requirements for building QA plan, supporting migration team for implementation of QA plan for new client processes and consistent delivery on QA program.

Role: Drive process management rigor to ensure superior service delivery by meeting / exceeding customer SLAs. Manage ticketing systems and QA accordingly. Support in development of process improvement and innovation strategy for client business. Plan and execution of projects; managing process improvement program for client engagement(s). Act as business interface for client transformation teams, transformation, technology and operations teams.

Build relationships with key business leaders and other stakeholders to drive improvements. Facilitate sharing of best practices from within and outside the organization.

Working hours: 24/7 rotational shift 

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Should you require any additional information give us a call on: 0210125566