Debt Review Portfolio Consultant, Goodwood, Northern Suburbs. Company Name: DC Experts. We are industry leaders in the Debt Review space, and one of the top 5 large national debt review companies in SA, as voted by our industry peers and consumers, for the past 5 consecutive years. Our mission is to assist cash-strapped South African consumers to achieve financial freedom. We are looking for energetic and customer-centric Consumer Portfolio Consultants to join our vibrant money collecting team.

The criteria for the role include Matric with Maths or Maths Literacy. Good communication skills and engaging telephonic manner. Minimum 2 years plus experience in a debt review aftercare environment is essential. Fluent in English plus any other official language/s. Excellent work ethic.

The outputs of the role include: Meet and exceed rand value/percentage collection targets as well as customer retention targets on your book of assigned debt review consumers consistently. Retention of customers through active listening, empathy, and assuming ownership of client issues from the first contact through to resolution. Minimize cancellations by providing ongoing support and resolution of all queries, addressing customer dissatisfaction with any process-related issues. Follow up on failed and disputed transactions within the prescribed timeframe, to ensure the customers’ payments are collected successfully.

Update and reconcile allocated books with payments received from consumers. Keeping customers updated and communicating any portfolio changes to them immediately. Ongoing communication and follow-ups with all relevant internal departments regarding your portfolio of consumers.

Liaison between the consumers and their credit providers and in-house customer care department to ensure all customer-related queries are resolved timeously. On offer are a market-related basic salary plus excellent incentive and commission structure and the opportunity to be part of a winning team making a difference in the lives of ordinary South Africans every day.

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Submit a detailed CV, minimum salary expectation and availability to start, to: websupport@dcexperts.co.za