Call Center Agent

Key Responsibilities: Answer incoming calls and respond to customer’s emails.

Place customer orders in the computer system.

Manage and resolve customer complaints.

Identify and escalate issues to supervisors.

Research required information using available resources.

Provide product and service information to customers.

Process orders, forms, and applications.

Research, identify and resolve customer complaints using applicable software.

Route calls to appropriate resources.

Recognize, document, and alert the management team of trends in customer calls.

Document all call information according to standard operating procedures.

Follow up customer calls where necessary.

An Important Announcement from (jobscoin.com) for jobs seekers and employers.

Do not pay any type of payment to get the job or hired someone. We are just sharing jobs from multiple sources and we are not responsible for any type of scam.

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Email: hr.mathira@gmail.com