Urgent Hiring! We are looking for Customer Care Executives for our gaming operations at our Dubai office.

The candidate will be responsible for engaging and providing a solution to customer inquiries through various social media channels and telephone.

Customer Care Executives responsibilities:

Strong understanding about online Games and Operations. Answering calls and WhatsApp messages. Promotes good customer relations by providing customer satisfaction with a friendly demeanor, can-do attitude and willingness to help always. Identify and handle customers’ needs to complete satisfaction and build a sustainable relationship and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods and tools. Responsible for providing excellent customer service to prospective customers by handling their queries and complaints. Providing quality and timely resolution in line within the established guidelines.

Requirements: Fluency in English and in Hindi will be a plus. Ability to ask relevant questions and diffuse tense situations. Strong time management and decision-making skills. Adaptability and accountability.

Exceptional customer service, active listening, and verbal and written communication skills. Proficiency with computers, Microsoft Applications and strong typing skills.

Employment Type: Full-Time. Working hours will be 9:00 to 17:00 Saturday to Thursday, One day off in a week. Overtime for hours worked will be paid as applicable as per UAE Labour Law

Free accommodation above the office space and food will be provided.

Male Candidates preferred.

Location: Al Awir, Dubai

Job Types: Full-time, Permanent

Salary: AED3,000.00 per month.

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Email: careers@yellow-skill.com