Remote Working Customer Support Agent, Other, Johannesburg. We are looking for a dynamic remote Customer Support Agent based in Johannesburg to join our team.

Personal attributes: Honest, Accountable and responsible, Respectful, High level of integrity, Open and transparent.

The role as Customer Support Specialist: Maintain a positive, empathetic and professional attitude toward customers. Respond promptly to customer inquiries. Communicate with customers through various channels. Acknowledge and resolve customer complaints. Ensure customer satisfaction and provide professional customer support. Scoping, Troubleshooting, Resolve customer queries via phone, chat, email and ticketing. Previous experience on platforms like Zendesk and Slack would be an advantage.

Requirements: Fluent in English (spoken and written). National Senior Certificate.1 to 2 years of customer service experience essential. Clear Criminal Record. Previous Call Centre experience will be an advantage. Resident in Johannesburg.

Benefits: Market related salary plus shift allowance. Laptop and Wi-Fi dongle provided.

Working hours: 24 hour rotational shifts (closed between 23:00 and 06:00 during lockdown).

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Should you require any additional information give us a call on: 0210125566