Guest Service Representative - hotel
Terms of Employment: Permanent, Full Time, Shift, Weekend, Day, Night, Evening
Salary: $11.00 to $11.50 Hourly for 40 hours per week
Anticipated Start Date: As soon as possible
Location: Fredericton, New Brunswick (1 vacancy)
Skill Requirements:
Education: Completion of high school
Credentials (certificates, licences, memberships, courses, etc.): Not applicable
Experience: Experience an asset
Business Equipment and Computer Applications: Multi-line switchboard, Word processing software, Basic computer skills (will train), Internet browser
Work Setting: Hospitality industry, Hotel
Type of Bookkeeping and Accounting: Basic accounting, Cashiering
Specific Skills: Register arriving guests and assign rooms, Process group arrivals and departures, Take, cancel and change room reservations, Process telephone calls, Provide information on hotel facilities and services, Provide general information about points of interest in the area, Provide information about services available in the community, Arrange services required for guests with special needs, Store and retrieve luggage, Investigate and resolve complaints and claims, Process guests' departures, calculate charges and receive payments, Balance cash and complete balance sheets, cash reports and related forms, Maintain occupancy statistics, Customer service oriented, Follow emergency and safety procedures, Work with minimal supervision, Clerical duties (i.e. faxing, filing, photocopying), Perform light housekeeping and cleaning, Train staff
Essential Skills: Reading text, Document use, Numeracy, Writing, Communication, Working with others, Problem solving, Decision making, Critical thinking, Job task planning and organizing, Significant use of memory, Finding information, Computer use, Continuous learning
Languages: English
Employer: Best Western Plus Fredericton
In Person between 9:00 and 17:00: 333 Bishop Drive Fredericton, New Brunswick E3C 2M6
Advertised until: 2014/08/30

By E-mail: ryan@bestwesternfredericton.com