We required Call Center agent

Greeting guests as they enter and seating guests at tables

Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers

Manage the front desk by receiving incoming calls, greeting and attending to customers

Keep records of guests who visit the restaurant

Providing guests with menus and answering any initial questions and queries

Collaborate with other restaurant staff and the management to ensure that customer complaints are properly attended to in a timely manner

Managing restaurant’s online order system, that includes liaising with 3rd party providers and handle customer inquiries both over the phone and by email

Makes sure delivery orders are handled in a timely matter, with a close communication with the delivery drivers, and makes sure all the necessary items are packed correctly

Communicates with the kitchen staff, and makes sure the order is entered into the POS system correctly

Communicating efficiently with other staff members to ensure the teams work together seamlessly and efficiently

Farewell guests and thank them for visiting as they leave.

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