Provides courteous service to customers by operating the switchboard according to standards.

Communicates clearly and courteously. Demonstrates fluency in the use of equipment. Transfers incoming calls promptly to the appropriate extension.

Assists customers make long distance calls by instructing them on the appropriate procedures and/or placing calls for them.

Responds to customer questions regarding the hotel, in-house facilities and local events.

Provides courteous, prompt and accurate inter-hotel communications to staff and customers.

Takes and delivers accurate and complete messages.

Insures customer is awakened as requested by accepting, recording and executing wake-up calls.

Communicates with authorized employees by using paging system and/or radio.

Follows established hotel security and safety policies as required. Identifies and forwards incoming faxes, customer mail, packages and messages promptly.

Prepares lists and reports as requested. Checks the daily arrival list.

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