Desk Technician, Roodepoort, Johannesburg. Responsible for IT service contracts looking after client networks. Knowledge on servers / cloud hosting etc also basic hardware. Knowledge on fiber / voip beneficial. Provide technical support to users in an efficient and accurate manner. You will be considered as the front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.

Responsibilities: Track, route and redirect problems to correct resources. Update customer data and produce activity reports. Walk customers through problem solving process. Troubleshooting and sequential problem resolution, solid understanding of networking, telecom, server, and desktop technologies, as well as common server and desktop operating systems, server applications, and desktop applications, experience with VOIP system. Follow up with customers, provide feedback and see problems through to resolution. Resilient and able to work in a fast-paced, changing environment.

Provide first level contact and convey resolutions to customer issues. Properly escalate unresolved queries to the next level of support. Must be a team player with a positive attitude and willingness to pitch in where needed.

Skills: Proven working experience in providing help desk support. Proficiency in English. Working knowledge of help desk software, databases and remote control. Strong client-facing and communication skills. Advanced troubleshooting and multi-tasking skills. Customer service orientation.

A+ N+ Certification. 1 to 2 years experience. Job Type: Full-time. Salary: R15 to R20,000.00 /month.

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Send CV: job@hrcorp.co.za