Nepali Speaking Customer Support Specialists
Other, Johannesburg
Our client based in Johannesburg, South Africa is looking for Nepali Speaking Customer Support Specialists to join on a three month contract
Our client is one of the fastest growing start-ups worldwide, with millions of satisfied customers in over thirty countries! The organization operates in Europe, Mexico and Africa. The widely established organization is defining the future of transport!
About the position: Maintain a positive, empathetic and professional attitude toward customers
Respond promptly to customer inquiries
Omni channel Communication
Acknowledge and resolve customer complaints
Ensure customer satisfaction and provide professional customer support
Scoping
Troubleshooting
Resolve customer queries via phone, chat and email
Requirements: Excellent problem solving skills
Conflict resolution skills
Tech savvy or interested in Tech
Team player
Able to think on your feet
Excellent interpersonal skills
Fluent in Nepali and English (Written and Verbal)
National senior certificate
1 to 2 years of customer service experience
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