Guest Experience Agent, De Waterkant, Cape Town. Company Name: Propr.
Propr is a young, dynamic start-up operating out of De Waterkant in Cape Town with brand spanking new offices in Jozi. We are obsessed with making sure that our clients and guests are wowed on a daily basis.
We are looking for amazing people to join our Team. Guest Experience Agent. This is a guest-focused role which calls for proactivity and teamwork. Together with your fellow agents you will deliver a high standard of guest experience to all guests who come into contact with Propr. You need to be calm under pressure and be able to convey genuine empathy. You need to be able to work in a team under high pressure, while also thriving when left on your own to make a plan in tough situations. You'll work closely with operations, property management and maintenance to make sure all guests are looked after. 
Here's our description of the ideal person for this job: Empathetic with high emotional intelligence. Experience in hospitality or customer service. Able to work shifts (morning, day and night). Problem solver (You love thinking on your feet!). Team player. High attention to detail. Uses high pressure situations to propel forward. Tech savvy. Communicates clearly, quickly and effectively both written and verbally.
What you'll be doing: Keeping our guests happy! Representing Propr to clients and guests who contact the office. Liaising between property managers, operations, concierges and guests. Answering emails, messages and phone calls. Creating bookings and taking payments. Coordinating concierges and checkins. Problem solving with your team on a daily basis
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Contact Propr: 0214184035