Branch Manager (Previous Experience Essential). Rustenburg, North West. Takealot/Mr D Branch Manager.

Do not reply if you have no previous managerial experience

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Core Functions: Staff Management- Branch Staff and Independent Contractor management

Monitoring Food and Express Dashboards to ensure delivery timelines are met 100% (in line with SOPs)

Ensure notes are placed in the system at the correct time points and communication to Head Office is completed timeously, in line with the SOPs

Managing the Scanning and Packing of Incoming Express Parcels

Booking out of Express Parcels and ensuring delivery at the correct timepoints (Branch Dashboard Management)

Prioritizing and Replying to customer queries and escalations

Prioritizing and Replying to driver queries and assisting drivers to complete deliveries within the required timelines

Weekly Express Claims – review and response regarding each claim weekly.

Food Claims – reviewing and assigning penalties to the relevant parties.

Monitor aged parcels and ensure daily action

Recruitment: Communicating Independent Contractor forecast requirements weekly.

Ensure Independent Contractor recruitment is ongoing to meet daily and weekly requirements (especially month end and peak season requirements)

Ensure all Independent Contractor rostering meets 100% of the daily shift requirements

Identify, communicate and Mitigate staff and Independent Contractor resource challenges timeously

Ensure that the Recruitment Platform is updated regularly in terms of Independent

Contractor Status.  Ensure the Interviews are scheduled timeously

Training: Ensure all Independent Contractor training requirements are met timeously (in line with SOPs)

Ensure all onboarding training for new independent contractors is completed (in line with SOPs)

Training and Mentoring of New branch staff Uploading of all training Materials and Control Sheets (in line with SOPs)

Administration: 100% Knowledge of and Compliance to all SOPs and keeping up to date with new/updated SOPs

Daily review of Head Office Google Drive to ensure that the latest reports and SOPs are reviewed and actioned.

Communicating Independent Contractor forecast requirements and SLA metrics weekly.

Monitor independent contractor Behaviour – downloading the relevant Compliance reports weekly - Addressing/correcting Non-compliance issues.

Identifying trends in terms of Non-compliance and instituting the necessary corrective and preventative actions.

Timely Reviewing and Replying to Emails from Head Office and Management

Ensure that inhouse stock is managed optimally

Track Independent Contractor deductions daily and report weekly

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