• Should have a good telephone etiquette.

• Make the relevant room status changes on the software as per the instruction given by floor supervisors.

• Prepare the room discrepancy list for Front office.

• Prepare the VIP amenities list.

• Prepare the Min BAR consumption list.

• Post mini bar and laundry charges to the respective guest folios.

• Prepare monthly sales report for Minibar, Laundry, dry cleaning and any other miscellaneous sales.

• Prepare the missing / broken item register.

• Handle the lost and found procedures and all enquiry.

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