Wanted: Restaurant Manager & Events Coordinator, Jeffreys Bay, Eastern Cape.

Duties & Responsibilities: Ensuring incoming staff complies with company policy. Training staff to follow restaurant procedures. Maintaining safety and food quality standards. Keeping customers happy and handling complaints. Organizing schedules. Keeping track of employees' hours. Recording payroll data. Salaries & Wages & Commissions. P.A.Y.E. Company taxes. UIF.

Restaurant Manager responsibilities include: Coordinating daily restaurant management operations. Delivering superior food and beverage service and maximizing customer satisfaction. Responding efficiently and accurately to restaurant customer complaints.

Responsibilities: Coordinate daily Front of the House and Back of the House restaurant operations. Deliver superior service and maximize customer satisfaction Respond efficiently and accurately to customer complaints. Regularly review product quality and research new vendors. Organize and supervise shifts. Appraise staff performance and provide feedback to improve productivity. Estimate future needs for goods, kitchen utensils and cleaning products. Ensure compliance with sanitation and safety regulations. Manage restaurant’s good image and suggest ways to improve it. Control operational costs and identify measures to cut waste Create detailed reports on weekly, monthly and annual revenues and expenses. Promote the brand in the local community through word-of-mouth and restaurant events.

Recommend ways to reach a broader audience (e.g. discounts and social media ads). Train new and current employees on proper customer service practices. Implement policies and protocols that will maintain future restaurant operations.

Requirements: Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role Proven customer service experience as a manager.

Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff. Acute financial management skills. BSc degree in Business Administration; hospitality management or culinary schooling is a plus.

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