Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Processing orders, forms, applications, and requests.

Keeping records of customer interactions, transactions, comments, and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Managing a team of junior customer service representatives.

Ensure customer satisfaction and provide professional customer support.

Good communication skills and able to communicate in both English and Hindi

Qualification:

Bachelor’s degree or equivalent.

Ability to stay calm when customers are stressed or upset.

Comfortable using computers.

2 -3 Years of experience working as a customer service/call center agent.

Job Types: Full-time, Contract

Salary: AED4,000.00 – AED4,500.00 per month

Experience: call center: 3 years (Preferred)

customer service: 3 years (Required)

Location: Dubai (Required)

Work Remotely: No.

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