ISP Helpdesk Support, Blouberg, West Coast. Company Name: Yutiliti. Location: Cape Town, Western Cape. VACANCY: Immediate. Own Transport: Yes. Education Level: Diploma / Practical Experience. Type of employment: Permanent. Remuneration: Cost to company. Yutiliti is offering an exciting opportunity to a lucky candidate who is passionate about customer service and adept in assisting with technical support. We are looking for a bright and enthusiastic individual who can maintain company standards in a professional and dynamic way by ensuring customer value. We are looking for a technical support specialist who can assist customers in an efficient and accurate way with their basic technical problems and queries. The ideal candidate will be seen as the company’s first line of contact for customers.

About The Company: Yutiliti is a division of Lightstruck. Lightstruck’s vision is to develop, own and operate high-end, last-mile fibre for the long-term economic and social benefit of the communities in which it is deployed. Lightstruck intends to bring rapid and reliable fibre to communities across Southern Africa. Yutiliti provides a digital utility to homes and businesses by providing internet packages within their LIVE areas.

Job Profile Responsibilities: Provide first level contact and convey resolutions in response to customer issues. Appropriately escalate unresolved queries to the next level of support. Track, route, and redirect problems to the correct resources. Update customer data and produce activity reports. Walk customers through a problem-solving process. Follow up with customers, provide feedback and see problems through to resolution. Utilise excellent customer service skills and exceed customers’ expectations. Ensure proper recording, documentation, and closure. Recommended procedure modifications or improvements. Preserve and grow your knowledge of help desk procedures, products, and service.

Requirements: Proven working experience in Help Desk Support. Proficiency in English. Working knowledge of help desk software, databases, and remote control. Strong client-facing and communication skills. Advanced troubleshooting and multi-tasking skills. Good typing with good spelling and grammar attributes. Customer service orientation. Technical degree in A+ and N+ and good understanding of wireless technology. VOIP experience advantageous.

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Email: jobs@yutiliti.co.za