Customer Service Agent, Maitland, Cape Town. As a member of a highly skilled and motivated team in the call center environment, you will communicate with customers to identify specific needs, whilst delivering a market leading customer service/experience to increase the profitability of the business and remaining committed to treating our customers fairly and ensuring continuous delivery of customer service excellence.

Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Requirements: Minimum 6 months High end retail or 6 months Call Centre experience. Matric/Grade 12. Credit clear. Criminal clear. Well spoken (Neutral accent) Basic plus incentives.

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Should you meet the above criteria, please email your CV to: Imraan.richards@capita.com