Contact Centre Representatives, Johannesburg CBD, Johannesburg. Company Name: Innovazi Group (Pty) Ltd. Contact Centre Representative Vacancy.

Detailed Description: All interactions (Client and Staff) to be conducted in a professional and respectful manner, in strict accordance to the Innovazi values and standards. Receive Inbound and make Outbound calls in accordance with predetermined schedules and online customer requests. Telephonically, take customer through the service process. Finalise calls at point of contact, where possible. Manage time and workloads to ensure that deadlines and targets are met. Be personally responsible for reaching set targets. Demonstrate an excellent knowledge of products, services criteria in order to recommend the right solution; and offer exceptional service to the customer.

Identify   trends and opportunities for improvements or new products/ services based on customer input, and escalate to the Team Leader.

Job Requirements: Grade 12/ Matric. RE 5. 150 Insurance FAIS credits. 1-year long-term Insurance experience.

Additional Details Attention to Detail. Customer  Focus. Communications Skills. Ability to work with People. Achieving Personal Work Goals and Objectives. Clear criminal and credit record.

Able to work a 45-hour week inclusive of weekends and public holidays on a shift basis including night shift. Willing to work additional hours on occasion upon request. Employment Type Temp/ Contract. Industry Financial Services. Banking. Insurance the subject heading “Contact Centre Representative Vacancy”.

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Email your Resume to: info@innovazi.co.za