Customer Service Agent, Location: Other, Cape Town, Job Type: Full-Time. Capita SA, part of the UK leading outsourcing and professional services company is seeking motivated Customer-Centric individual/s who are ready to provide exceptional customer experiences. We are looking for agents with a passion for customer service excellence to deal with queries from our UK based clientele. Join the winning team, we offer full training and a host of other great benefits!

Key Responsibilities: Contribute individually and as a member of a team to ensure service levels meet agreed client and internal standards. Handle all customer financial details such as customer account information, credit card details and banking account information with relevant integrity and confidentiality. Deliver a quality service to all customers to ensure customer and client satisfaction. Achieve and deliver effective level of personal work, activities, and high level of performance to meet individually set objectives. Knowledge and Experience

Matric with English as a first language. A clear credit and criminal record. Minimum 6 months Call Centre or Customer Service Experience(non negotiable). Ability to speak, read and write fluently in English. Customer focused. An enthusiastic, positive and motivated outlook. Good communication skills both written and verbal Both customer and quality focused.

Previous experience of dealing with customers via telephone. Work towards individual and team targets\ Monthly basic salary + Shift Allowance (R650). Additional weekend allowance R350-R550 working weekend shift Earn up to 20% of your basic salary as a performance incentive (based on KPI's). Baseline Staff benefits: Free Transport is provided and is available for shifts that end at 7pm onwards. Free Medical Aid (Primary Care) is provided. Shift allowance. Performance bonus. Maternity benefits.

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Send your updated CV to: jessica@fullcirclesa.com