Location: Port Elizabeth, Eastern Cape, Job Type: Full-Time. Accountabilities: Communicating with clients and customers about their experiences with a product or service as per incoming calls, emails and as allocated by team leader.
Answering client queries and complaints. Adhere to Refund policy. Quick response according to service level agreement. Email and Telephone etiquette is a requirement, Capturing of data.
Knowledge and skills: Patience Ability to work under pressure. Attentiveness Clear communication skills. Knowledge of the product Ability to use positive language Time management skills Ability to read customers A calming presence. Goal oriented focus Ability to handle surprises. Persuasion skills. Tenacity Closing ability. Empathy Willingness to learn. English Business written and communication skills. Grade 12 / Standard 10. Relevant experience. Salary: R 7500 p/m.
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