Customer Service Officer, Infopeople, The role involves provision of financial services to clients with decision making disabilities. They liaise directly with key stakeholders to identify and address client needs. The CSO will be expected to independently handle rudimentary transactions for clients and have a strong understanding of when to escelate complex matters to the Senior CSOs and the Principal CSO as appropriate.

Key Responsibilities: The CSO is required to manage calls coming into the Service Centre and attend to transnational work. Preparation of budget, consultation with client and key stakeholders in relation to decision making, payment of regular expenses for accommodation, utilities, and referral to specialist teams for advice on more complex matters.

Deliver high quality, consistent and timely services to clients that are consistent with the clients customer experience statement. Ensure a coordinated approach to client matters by working closely with team members. Provide integrated client services by working closely with Branches and Service Advisory. Utilise the required systems and processes to support the management of client matters and actively suggest improvements. Escalate difficult matters and significant complaints to the Senior Client Service Officer or Coordinators required. Actively role model the organisations values and behaviours.

Essential Requirements: Previous experience in the disability service field and knowledge of NDIS would be highly regarded. Customer service experience is essential. Understanding of NSW Government. Previous contact centre experience. Excellent communication and interpersonal skills. Available immediately to interview and to commence. Only shortlisted candidates who meet the above criteria will be contacted. Please note that we are only able to consider applicants who are in Australia and have the ability to work legally in Australia without visa sponsorship now or in the future.

If you require any additional information or would like a confidential discussion regarding this position, I encourage you to apply then contact Autumn at: ayaprak@infopeople.com.au